This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· How to complain
We collect or use the following information to provide services and goods, including delivery:
Website user information (including user journeys and cookie tracking)
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
·Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
· Your right to erasure - You have the right to ask us to delete your personal information.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
· Your right to object to processing - You have the right to object to the processing of your personal data.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Directly from you
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
24 January 2025
SHIPPING POLICY
This Shipping Policy is for Oakin Extreme LTD and was last updated on 24 January 2025
1. SHIPPING AND DELIVERY OPTIONS.
☐ - Domestic Shipping.
☒ - International Shipping.
☒ - Local Delivery.
☒ - Local Pick Up.
SHIPPING METHOD
DELIVERY TIME
COST
Option 1: Post Light Goods
14 business days
£3.99
Option 2: Post Heavy Goods Bivvy Bags and Tents
28 Days
£27.99
2. PROCESSING TIME
Orders are processed within 2 Working business days excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
3. CANCELLATIONS
After an order is submitted, processing begins, and the order cannot be canceled. If there are questions about canceling an order, please contact us.
4. RETURNS
Our return policy is:
☐ - Returns Accepted. Returns will be accepted 14 days from the day in which the customer physically receives the product. Items must be returned unused and in original condition.
A minimum of 14 days from the date of delivery
☐ - Returns Not Accepted. Returns are not accepted in sales or discontinued lines, and all sales are final.
5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping carrier delays do not fall under the seller’s liability. For delayed shipments, please first contact the shipping carrier for the item’s status.
6. DAMAGED ORDERS
Oakin extreme LTD is not liable for lost or damage products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
7. CONTACT.
For questions about this shipping policy, contact us at:
Phone: 01323 282499
Email: admin@oakinextreme.com
Returns policy
It's OK to change your mind!
If you’re not totally satisfied with your Oakin Extreme purchase you can return new and unopened products within 14 days, together with your proof of purchase, for a full refund. You may also return open products within 30 days, with your proof of purchase, for a full refund.
Refunds will be made in the same form of payment originally used to make the purchase.
We do not accept returns on metal or cut fabric. We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, dirty, stained, or damaged. We apologize for any inconvenience.
How to return or exchange
It’s OK to change your mind! Learn how to return or exchange your product and start your return online via email.
Missing and damaged orders
Sometimes things don't go as planned. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help.
Additional return policy information
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Registered office: 128 City Road London EC1V 2NX